Overview
At QuizMaster, we strive to ensure a fair and transparent gaming experience for all our challengers. This policy outlines the terms under which refunds and cancellations are processed for our subscriptions, in-game currency, and digital goods.
By using our services, you agree to the terms laid out below. We reserve the right to update this policy at any time to reflect changes in our operational practices or regulatory requirements.
Subscription Cancellations
Recurring Billing
Subscriptions are billed automatically on a recurring basis. You may cancel your subscription at any time to prevent future charges.
Cancellation Effect
Cancellation takes effect at the end of the current billing cycle. You will retain access to premium features until that date.
To cancel your subscription, navigate to Settings > Billing > Manage Subscription within the app or website dashboard. If you cancel within 24 hours of your initial purchase, you may be eligible for a full refund upon request.
Refund Eligibility
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checkTechnical Errors
Double charges or system errors preventing access to purchased content will be fully refunded.
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checkAccidental Purchase (Unused)
Requests made within 48 hours for unused currency or items may be granted at our discretion.
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checkRegional Laws
We honor all statutory refund rights applicable in your jurisdiction (e.g., EU 14-day withdrawal period for unused services).
Non-Refundable Items
warning Please note that the following items are strictly non-refundable once used or consumed.
Processing Time
Once a refund is approved by our support team, the funds will be returned to your original payment method.
Please allow 5-10 business days for the transaction to appear on your bank statement. Timelines may vary depending on your financial institution.