Refund & Cancellation
We believe in transparency and fairness. If our gamified experience doesn't meet your expectations, our structured refund process is designed to help.
How Our Refund Process Works
1. Initiate Request
Submit a refund ticket directly via your user dashboard within 14 days of purchase.
2. Verification Review
Our team evaluates your quiz activity, usage metrics, and account standing.
3. Resolution & Funds
Once approved, funds are returned to your original payment method within 5-7 business days.
Onboarding & Entry Fees
Our initial onboarding fee covers the generation of your personalized skill profile and entry into our high-energy competitive leagues.
- Onboarding fees are non-refundable once the first assessment quiz has been initiated.
- If no quizzes have been started, you are eligible for a 100% refund within 48 hours of purchase.
- League entry fees are final once the league season has officially commenced.
Subscription Management
Monthly and Annual Pro subscriptions provide unlimited access to premium content and advanced analytics.
Cancellation: You can cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to Pro features until the end of your current billing period.
Refunds: Pro subscriptions are generally non-refundable. However, we may issue a pro-rated refund at our sole discretion for technical issues preventing service access.
Exceptions & Limitations
Refunds will not be granted in cases of policy violations, including but not limited to: cheating during competitive quizzes, account sharing, or attempting to manipulate the leaderboard system. Any account flagged for fraudulent activity forfeits all rights to refund requests.
Quick FAQ
How long do refunds take? expand_more
Standard processing time is 5-7 business days depending on your bank's policies.
Can I pause my subscription? expand_more
Yes, you can pause for up to 3 months without losing your current rank or points progress.
What if I was overcharged? expand_more
Contact billing@quizportal.com immediately for a priority review and immediate correction.
Need Help?
Our dedicated billing team is available 24/7 to resolve any payment issues or policy questions you may have.
Contact Billing Dept