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Help Hub
Welcome to the Help Hub, Adventurer!
Stuck on a level? Our wizards are standing by to help you get back to the game. What's your current mission?
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Server Status
Online
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Active Mods
24 Online
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Tickets Solved
14,205+
Choose Your Support Quest
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Unlock Profile
Recover lost passwords, update email, or unban accounts.
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Treasure & Payments
Issues with coins, gems, subscriptions or refund requests.
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Report a Glitch
Found a bug in the matrix? Let us squash it for you!
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Gameplay Guide
Learn the rules of the arena and become a champion.
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Knowledge Scroll
How do I reset my secret code? expand_more
To reset your password, visit the login page and click "Forgot Password". We'll send a magic link to your registered email scroll. Follow the link to create a new secret code.
Where are my gems? expand_more
Gems usually appear in your inventory instantly. If the server is busy, it might take up to 15 minutes. Try refreshing the game! If they're still missing, summon a mod using the form.
Can I change my username? expand_more
You can change your username once for free in the Profile settings. Subsequent changes will cost 500 Gems. Choose wisely, adventurer!
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Summon a Mod
Can't find the answer in the scrolls? Send a direct message to our support wizards.